I want to use my XS-Key for access but it doesn’t work, what should I do?
- Check whether the participating location accepts your XS-Key for access (lodge)
- Check whether you have presented your finger or hand correctly
- Check whether your employer has payment arrears
If your XS-Key does not work for another reason, please contact our service desk. We are happy to help you further.
Can I also pay with my XS-Key?
Yes you can, if your employer has entered into a contract with us for this. The payment option only applies to participating Truck car parks and Truckwashes. You can recognize these locations by the XS-Key logo.
My instruction expires. What should I do?
The XS-Key system monitors the validity of your instructions. A notification will be sent to your employer for this. Once you have renewed the instruction it will become visible again. Should you not take action, the instruction will expire and no longer be valid on your XS-Key.
Can I pick up my PortKey?
Yes, you can. You can also collect your Portkey from our Service Office in the Maasvlakte Plaza building. There is surcharge for this service. If the Portkey has not been collected within five working days, it will be sent to the postal address provided. It can be collected and activated until 4.55pm at our service office at Maasvlakte Plaza.
How many days do I have to activate my XS-Key?
You can activate your XS-Key at your convenience, there is no deadline. To activate it, you will need the valid proof of identity with which your XS-Key was requested. Please note that you can only use your XS-Key if it has been activated.