For the shipping method of the access pass, you have three regular options:

Shipping by mail (Free of charge)

Delivery time: 2-10 working days
The access pass  will be sent to the provided address.

Delivery times:

Within the Netherlands: 2-5 working days

Within Europa: 5-10 working days

 

Has the user not received the access pass after this period? Please contact our Customer Service.

Pick up at Service Point Maasvlakte Plaza (Free of charge)

Requested and approved by the card user and Secure Logistics before 16:30? Ready the next business day!

The user can collect the access pass the next working day at Service Point Maasvlakte Plaza (Hormuzstraat 50, 3199 KW Rotterdam, port number 8780).

Please note: If the user does not collect the pass within 5 working days, we will still send it by post.

Urgent request 

Pick up the same day at the Service Point Maasvlakte Plaza

Does the user need the access pass urgently? No problem! You can request an access pass urgently and have it collected the same day. For an urgent request, a surcharge applies on top of the regular costs for a pass application.

This service is only available at Service Point Maasvlakte Plaza (Hormuzstraat 50, 3199 KW Rotterdam, Port Number 8780). 

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