An update for the XS-ID app will be available from 19 December. This update contains various improvements and new features that further optimise the user experience of the app. Below you can read what will change and what you need to do to update the app.

What will change with the new update?

Practical experiences of expired certificates: The practical experiences of expired certificates are now also displayed in the app.

Biometrics on access pass: The biometrics stored on an access pass are now visible in the XS-ID app.

What do you need to do?

Update the app from December 19th in the App Store or Google Play. Can't update? Don't worry! Remove the app from your device and download the app again.
Please note! After updating or reinstalling the app, you will need to log in again with your XS-ID and password.

Do you have any questions about the update or the operation of the XS-ID app?

Visit our frequently asked questions page for more information. Is your question not listed? Please contact our customer service.

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Service notification: November 10, 2025

Due to a disruption, card applications and contracts cannot be processed at this time. We are working to resolve this as quickly as possible. We apologise for any inconvenience caused.