Here you will find answers to frequently asked questions about how to become a customer.

That's great to hear! To apply for an access pass, it is first necessary to conclude a contract. Click here to start company registration. Then follow the on-screen instructions. Keep your mobile phone and ID or passport at hand!

 

Please note: only the authorized signatory can complete a company registration.

 

After completing a company registration, you can request an access pass via our customer portal XS-ID Online.

That's great to hear! To apply for an EAN number, it is first necessary to conclude a contract. Click here to start company registration. Then follow the on-screen instructions. Keep your mobile phone and ID or passport at hand!

 

Please note: only the authorized signatory can complete a company registration.

 

After completing a company registration, you can request an EAN via our customer portal XS-ID Online.

To conclude a contract with us, a recent Chamber of Commerce extract and an active VAT number are required. Would you like to apply for a CargoCard? It is then also necessary to provide a valid transport permit.

We aim to process the contract within 24 hours (on working days). You will receive an email notification as soon as this is successful!

A contract is required to request an EAN number, an access pass (Cargocard, Portkey and Digital Safety Passport) or to enable billing for specific services, such as the Sustainability Fee and peak surcharge at RWG, or to pay using the access pass (XS-Pay).

You must register if you want to use the XS-ID Online customer portal. These are often the company's contact persons, financial administration and authorized signatories.

 

Are you a card user? Then registration is not necessary.

For security reasons, it is only possible to enter into a contract through the authorized signatory of a company, who is listed on the Chamber of Commerce extract.

If the ID/passport does not contain an NFC chip and/or the registration via the XS-ID Intake app cannot be completed, you can schedule an online appointment via our website as a signatory. During this appointment, we will be happy to help you with the registration and identification process. Click here to make an online appointment directly.

 

Please note: an online appointment requires a device with a camera and microphone.