Here you will find frequently asked questions about applying for or concluding a contract.
It is important that you register a new entity when the Chamber of Commerce number and/or VAT number changes. Does only the company name change? Then this is not necessary.
That is possible! For the person you want to grant access to, you can request a separate XS-ID via the XS-ID Online customer portal. Once the request has been completed, the XS-ID can be connected to the contract. Do you need help with these steps? Please contact our Customer Service.
You can find this on the company details page. You can view your company data via our customer portal XS-ID Online. Then click on the company name at the top right and then click on company details in the menu.
Sad to hear that you want to end your contact! Please contact our Customer Service team. Please state your company name, relationship number and the date of cancellation. Our Customer Service will process the cancellation and inform you further about the cancellation.
For the current contract costs, please contact our Customer Service team.
I'm sorry to hear that. We would kindly ask you to contact our Customer Service.
A valid transport licence is required to use the CargoCard. Our Customer Service team will contact you 5 working days before the expiry date to inform you of this. When the transport licence expires, we are unfortunately forced to block the CargoCard and terminate the contract for security reasons.
In our customer portal XS-ID online you can enter all information regarding your transport permit on the company details page. Please upload the new document there.
A bridging period exists with the NIWO. You can upload a copy of this document in the XS-ID Online portal. We would also like to ask you to inform us of the bridging period by e-mail. To do so, please send an e-mail to servicedesk@secure-logistics.nl.
It is possible to renew an access pass via our XS-ID Online customer portal. Go to the dashboard and go to renew XS-Keys. Then click on the name of the relevant XS-Key user. Scroll down and click on renew/replace. Check the details and then press submit the request.