Here you will find frequently asked questions about the XS-ID and the XS-ID app.
The XS-ID is the basis of the access pass and provides you with a reliable and personal identity. After completing the application process, you will receive your unique XS-ID, a number linked to your identity. The XS-ID is stored encrypted on the access card and used for verification upon access. Thanks to the XS-ID, identification only takes place once, ensuring the ultimate protection of your data.
It is possible to log in with your XS-ID at our customer portal XS-ID Online, Havenbedrijf Rotterdam, ECT Delta Terminal (MyTerminal), PortAlert (Portbase), TCVT-RA, Lineage Vlissingen, RST, the iAsk App (iTanks), the web application of DO-Flex, the Modality App (CTT Rotterdam), and the web application of Sime Darby Oils.
You can view all your data via the XS-ID Online portal. If you also want to view this via the XS-ID app, the app must be linked to your mobile telephone number. To make this link, log in to XS-ID Online and then go to my account. Then choose change telephone number and enter your telephone number here. Please note: always enter the land code.
Once you have downloaded the XS-ID app from the App store or Google Play, enter your XS-ID number and password. You can then set your own PIN code (5-7 digits). Next time, you can easily log in with just your PIN code or with Face ID/Touch ID. You can now also easily view your data via the XS-ID app!
Log in
Forgot your XS-ID? If you have forgotten your XS-ID number, please contact our Customer Service.
Forgot your password? Click on the option "Forgot your password?" and follow the steps to set a new password.
As a driver you will receive the app free of charge and automatically upon (re)certification/renewal). You must contact the TCVT-RA via kantoor@tcvt-ra.nl. for this. They can submit a request for you to Secure Logistics, after which you will receive the login details.
How can I view my TCTA-RA practical experience?
The TCVT RA practical experience can be viewed on XS-ID Online and in the XS-ID app under the profile overview. Do you want to view old practical experiences? You can view these in our customer portal XS-ID Online. Old practical experiences of expired registers are not visible in the XS-ID app.
Unfortunately, we cannot register these hours. Companies or ZZP'ers can request an authorization code from TCVT-RA to register their practice hours themselves. We would kindly ask you to contact TCVT-RA for this via e-mail: kantoor@tcvt-ra.nl.
In this case, we advise you to send a screenshot of the error message by email to servicedesk@secure-logistics.nl. Don't forget to mention your XS-ID number so that we can help you immediately!
The practical experience of TCVT-RA can be viewed on XS-ID Online and in the XS-ID app under the profile overview. Do you want to view old practical experiences? You can view these in our customer portal XS-ID Online. Old practical experiences of expired registers are not visible in the XS-ID app.
Go to XS-ID Online and click on Forgot your password?
Fill in your XS-ID or email address. You will then receive an email to reset your password. After this, you can log in again with your XS-ID and the password you set.
If you have forgotten your XS-ID number, please contact Secure Logistics Customer Service by email at servicedesk@secure-logistics.nl or by telephone at +31 (0)10-463 77 77.