Here you will find frequently asked questions about our access passes: the CargoCard, the Digital Safety Passport and the PortKey.

How sad to hear that you cannot use your access pass yet! We would like to ask the activation point to contact our Customer Service team by telephone to have look at the issue and to search for a solution. 

We are very sad to hear that! If your access pass (XS-Key) is visibly damaged, you can ask your employer to request a replacement pass via our customer portal XS-ID Online. Do you have no visible damage and was the card produced less than a year ago? Please visit our service point Maasvlakte Plaza so that we can create a new pass for you.

It is not necessary to make an appointment to activate a CargoCard, Digital Safety Passport or PortKey. It is possible to have your access pass activated at our Maasvlakte Plaza service point. Click here for all activation locations. 

Click here to make a video appointment with our Customer Service team. Then choose a time slot, fill in your details and confirm the appointment. After this, you will receive an email confirmation with a link. Please note: only click on the link at the time of the appointment!

In our customer portal XS-ID online you can enter all information regarding your transport permit on the company details page. Please upload the new document there.

A valid transport licence is required to use the CargoCard. Our Customer Service team will contact you 5 working days before the expiry date to inform you of this. When the transport licence expires, we are unfortunately forced to block the CargoCard and terminate the contract for security reasons..

Every first Wednesday of the month, the company's contact person receives an e-mail containing all open actions. A notification of an expired access pass (XS-Key) also becomes visible in the portal. From then on, the access card can be renewed. Is the notification no longer visible and has the card already expired? Then you will need to request a new card. You can use the pass until its expiry date. After this date, the pass is unfortunately no longer valid.

Please contact your employer for this. We advise you to request a replacement access card (XS-Key) in this case. After requesting the replacement card, you can block the lost card directly in the XS-ID Online customer portal. 

Our access passes (CargoCard, Digital Safety Passport and PortKey) have a validity of 5 years.