Frequently asked questions

You will always be informed by us by e-mail. If our Customer Service team has received the application, you will receive confirmation by e-mail. Once the access pass has been produced, you will receive another e-mail containing the next steps. 

Unfortunately, it is not possible to change this yourself. Please contact our Customer Service by e-mail via servicedesk@secure-logistics.nl. Please include the XS-ID number and the correct personal e-mail address of the card user.

This is possible. Please send an email to servicedesk@secure-logistics.nl. Please include the following information in the email: the name of the person who will collect the pass and the name of the person for whom the pass is intended.

There are currently 3 different ways to deliver an access pass (XS-Key):

Regular shipping by post

We send the access pass to the address you selected
Application approved before 1:00 PM? The access pass will be sent by post the same day.

Delivery time
Netherlands: 5 working days
Abroad: 10 working days

Pick up at the Maasvlakte Plaza service point (regular)

Application approved before 1:00 PM? Pick up the pass the same day between 4:00 PM and 5:00 PM! We keep the pass at the service point for 5 working days. After 5 working days we will send the access pass by post.

Pick up at the Maasvlakte Plaza service point (urgent)

Has the application been approved by the card user before 4:30 PM?

Collect the pass until 5:00 PM.

Has the application not yet been checked and would you like us to check it for the card user?

Collect the access pass before 4:30 PM.

We keep the pass at the service point for 5 working days. After 5 working days we will send the pass by post.

It is possible to request access passes (XS-Keys) via our customer portal XS-ID Online. Go to the Dashboard and click on Request XS-ID/XS-Key. Then click on XS-ID including Cargocard/Digital Safety Passport/PortKey. Fill in the required details and submit the application.

It is possible to stop an access pass via XS-ID Online. Go to XS-ID users and then click on the name of the relevant XS-Key user. Scroll down and click Stop XS-Key. Enter the desired date and reason, and finally click OK.

It is only possible to submit the application with a valid passport or identity document and a Dutch residence permit. A driver's license is not accepted. A transport permit is also required to apply for the CargoCard.

To activate the access pass you need a valid proof of identity with which the application has been submitted. You also need the access card and the PIN code you received.

A PIN code is required to activate an access pass. Without a PIN code, the access pass cannot be activated at our activation locations. Therefore, bring your PIN code, proof of identity and access pass (if received by post) to the activation point.

As soon as the access pass has been produced, the contact person of the company will receive the PIN code by e-mail. From that moment on, the access pass is ready to be picked up or sent by post.

The PIN code is always sent to the contact person's email address. Has the contact person not yet received the PIN code? Then the XS-Key has not yet been produced. Are you still unsure whether everything went well? Please do not hesitate to contact our Customer Service.

If the employee is employed by a Dutch company, then you should make the application based on a Dutch residence document.  Does the employee not have one? If so, please contact our Customer Service.

Is your employee not employed by a Dutch company? Then you can make the application based on the ID card or passport.

This is not necessary! Once the access pass is active, you can enter the affiliated locations. Some locations have their own rules and conditions for entering their premises. These are always guiding for gaining access.

This is possible! Send an email to servicedesk@secure-logistics.nl with the request to change your request to an urgent request. Please include the name, the XS ID number and the application number.