Frequently asked questions

From secure-logistics.nl you can go directly to our customer portal XS-ID Online at the top right via Login. Click here to go directly to the login page of XS-ID Online. You can then login with your XS-ID number and your personal password. 

Go to XS-ID Online and click on Forgot your password?

Enter your XS-ID or email address. You will then receive an email to reset your password. After this, you can log in again with your XS-ID and the password you set.

You have now added the data digitally. The message will only disappear after the card user has also physically updated the access card at one of our activation points.

You can log in to the My Terminal app with an XS-ID. For this, the corresponding e-mail address needs to be validated. You can do this through your account in XS-ID Online. When you choose to login with your XS-ID, you will be redirected to our login page. Enter your XS-ID and password here. If logging in fails, it may be that your e-mail address has not yet been validated. To validate your e-mail address, we kindly ask you to take the following steps.

• Log in with your XS-ID and password in XS-ID Online
• Click on your XS-ID at the top right in the blue bar
• Click on My account
• Click on Change e-mail address
• It is necessary that the e-mail address of your XS-ID is the same as the e-mail address of the MyTerminalApp
• Click on Validate e-mail
• An email will be sent to the email address associated with your XS-ID, containing a link to validate your email
• Open the e-mail and click on validate e-mail
• The email address is now validated

Already have a validated email address and still having problems logging in? Please contact ECT.

You can view your company details via our customer portal XS-ID Online. Then click on the company name at the top right and then click on company details in the menu.

Go to the company details page and click on the pencil. Do you need help making the changes? Please contact our Customer Service.